Email and text messages suck.
7%-38%-55%
7% of communication is what we say. The words (email or text).
38% of communication is how we say it. The tone, rhythm, pitch, or speed (phone).
55% of communication comes from non-verbal cues. Eye contact, body language, or facial expressions (in-person or video).
While some might argue about the exact percentages, the premise is clear. The next time you decide to write a long, complex, or emotionally-charged email or text, remember you are picking the worst possible way to communicate. Instead, pick up the phone or, even better, go see the person.
Happy communicating!
